Frequently Asked Drainage Questions
Pricing & Fees
Is there a fee for an emergency call-out?
No, we do not charge a call-out fee for any of our services. The cost for any work done will be clearly communicated to you via a quote or over the phone, with no hidden charges, if at any point we cannot fix the problem there will be a 75% Charge.
How can I pay for your services?
We accept a variety of payment methods for your convenience, including major credit/debit cards, bank transfers, Cheque and cash. Payment is typically due upon completion of the work.
Do you offer fixed-price quotes?
Yes, wherever possible, we provide a fixed-price quote after assessing the issue. This ensures you know the full cost upfront, with no surprises. If the scope of work changes, we will discuss and agree on any additional costs with you before proceeding.
What is the typical drain survey cost?
The cost of a CCTV drain survey can vary depending on the length and complexity of your drainage system. We offer competitive, fixed pricing for standard surveys. Contact us for a precise, no-obligation quote tailored to your property.
What is the average septic tank installation cost?
Septic tank installation costs depend on several factors, including the size of the tank, ground conditions, and the type of system required. We provide a detailed, on-site assessment to give you an accurate, all-inclusive quote before any work begins.
How Long Do Services Take?
How long does it take to unblock a drain?
The time required to unblock a drain depends on the size and nature of the blockage. Our engineers will survey your drains before taking action and aim to resolve the problem within an hour, although it could take longer in some cases.
How long does a CCTV drain survey take?
A typical CCTV drain survey for a standard residential property takes between 1-2 hours. Larger properties or more complex drainage systems may require more time.
How long does ‘no-dig’ drain repair take?
Most ‘no-dig’ or drain relining jobs can be completed within a single day, often in just a few hours. This is significantly faster than traditional excavation methods.
Availability
What times and days are you available?
We are available 24/7, ensuring that we are here to assist you whenever you need us.
Can you come out on weekends or bank holidays?
Yes, our services are available every day of the year, including weekends and bank holidays, for your convenience.
Drain Repairs
Do drain repairs need digging?
Not always. We offer drain repair services that utilise ‘no-dig’ technology, allowing us to re-line or patch defective areas without excavation, saving time and cost.
How long do ‘no-dig’ repairs take?
Most ‘no-dig’ repairs are completed within a few hours, minimising disruption to your property. This is much faster than traditional excavation methods, which can take several days.
Are your drain repairs guaranteed?
Yes, all our drain repair work comes with a guarantee. We stand by the quality of our workmanship and the durability of the materials we use, giving you peace of mind.
What is drain relining?
Drain relining is a ‘no-dig’ technique where we insert a new pipe lining into the existing damaged pipe. This creates a strong, durable new pipe within the old one, sealing cracks and preventing leaks without the need for excavation.
Responsibility
What if the problem is the local water authority’s responsibility?
If we find the issue lies with the local water authority, we’ll provide you with all the necessary information from our investigation to help you get it resolved with them.
How do I know who is responsible for the drain?
Typically, you are responsible for the drains on your property, while the water company is responsible for the lateral drains (which are usually outside your property boundary) and the main sewer. We can help you determine responsibility during our initial assessment.
Can you work with my insurance company?
Yes, we can liaise with your insurance company. We can provide a full report, quotation, and any other necessary documentation to support your claim for drain repairs.
Common Issues
What can cause blocked drains?
Blocked drains can be caused by a variety of factors, including the buildup of grease, hair, foreign objects, or tree root ingress.
What can I do to stop my drains from blocking?
Regular maintenance and being mindful of what goes down your drains can prevent blockages. Avoid disposing of grease, fat, and non-degradable items in your sinks and toilets.
What are the signs of a blocked drain?
Common signs include slow-draining water in sinks or showers, gurgling sounds from pipes, unpleasant smells, and water backing up into your property.
How long does a drain repair take?
The time required for a repair can vary depending on the severity and location of the issue. A simple blockage might be cleared in under an hour, while more extensive repairs like pipe relining could take longer. We’ll provide a time estimate after our initial assessment.
Can’t find your answers here? Contact our team today!
If you have further questions or require assistance, please don’t hesitate to reach out to us. Our team is ready to help you with all your drainage needs.
Drain Repairs & More Across the East of England
At Ace Drainage, we're committed to resolving all your drainage issues, and cover a large area across the East of England. We offer a comprehensive suite of services tailored to your specific needs, handled by our team of experts who are equipped to manage:
Unblocking Drains
We swiftly unblock blocked pipes, drains, and toilets, ensuring your systems are back in optimal condition.
Water Main leaks
Locate and fully repair any leaks in your water main for an uninterrupted water supply.
Flood Damage
Efficient removal of flood water and thorough cleanup to restore your property.
Patch & Lining Repairs
Advanced no-dig technology to repair and reinforce defective pipework.
CCTV Surveys and Reporting
Comprehensive drainage surveys with detailed reports, allowing for accurate diagnostics and solutions.
Cesspits and Septic Tanks
Complete installation, emptying, or removal services for septic systems.
High Pressure Water Jetting
to all pipework drainage systems
Excavation & Replacements
From minor repairs to full system installations, we cover all your excavation needs.
